Privacy Policy

Information We Collect

We collect personal information only when you voluntarily provide it, including when you:

• Complete intake or service forms

• Request services or support

• Contact us via phone, email, or website

• Subscribe to updates or communications

• Participate in programs or submit documentation

This information may include:

• Name

• Phone number

• Email address

• Mailing address

• Service-related or case management information

• Any other information you choose to provide

 

How We Use Your Information

We use the information we collect to:

• Deliver and coordinate services

• Provide case management and program support

• Respond to inquiries and requests

• Process transactions or donations

• Communicate updates, scheduling, and service-related information

• Improve our programs, services, and website functionality

• Maintain compliance with applicable laws and contractual requirements

 

Information Sharing and Disclosure

We respect your privacy and limit how your information is shared.

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

• With trusted service providers or partners strictly as necessary to deliver services (e.g., program coordination, housing placement, or operational support)

• With vendors who assist with business operations (e.g., IT systems, communication platforms), under confidentiality obligations

• When required by law, regulation, legal process, or government request

We do not share personal information with third parties for marketing purposes.

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Mobile Privacy Notice

Your privacy related to mobile communications is extremely important to us.

Mobile opt-in data and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share limited information only with trusted vendors (such as messaging platforms) strictly for operational purposes, such as delivering SMS communications. These vendors are contractually obligated to safeguard your data and use it only for authorized purposes.

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SMS Communications & Consent

CLC may use SMS (text messaging) to communicate with clients, partners, and individuals who have provided prior consent.

By providing CLC your mobile number, contacting CLC by SMS, you agree to receive text messages related to:

• Services and program participation

• Case management updates

• Scheduling and appointment reminders

• Operational and service-related communications

Message frequency may vary. Message and data rates may apply.

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Users opt in to receive SMS messages from Carter Lard Consulting by submitting their phone number through our website contact form, intake form, or by providing verbal consent during service engagement.

By opting in, users agree to receive SMS messages related to service updates, program notifications, appointment reminders, and administrative communications. Message frequency may vary.

Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.

Mobile opt-in information will not be shared or sold to third parties for marketing purposes.
You may also contact us directly for support.

We do not share, sell, rent, or disclose your mobile opt-in information or SMS consent to any third parties or affiliates for marketing purposes.

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Data Security

We implement administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

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Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve website performance

• Understand user behavior

• Enhance user experience

You may adjust your browser settings to refuse or limit cookies; however, some features of the website may not function properly.

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Your Rights and Choices

You have the right to:

• Request access to your personal information

• Request corrections or updates

• Request deletion of your information (where applicable)

• Opt out of communications at any time

To exercise these rights, please contact us using the information below.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

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Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with the revised effective date.

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Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

Carter Lard Consulting (CLC)
550 West 155th Street
New York, NY 10032
📞 Phone: 917-538-2897
📧 Email: info@carterlard.com